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Shipping Policy
INSPIRED BY THE BEAUTIFUL MEDITERRANEAN
We proudly ship from Vancouver, British Columbia, Canada using UPS (or Canada Post- optional carrier) as our trusted partner. All shipments include tracking for reliable delivery. Currently, we ship to addresses in Canada and the USA only.
Processing Time
Orders are prepared and shipped within 2–3 business days.
You’ll receive a tracking number by email once your order has been dispatched.
Shipping Rates
Canada
- FREE shipping on orders over $100 CAD
- Orders under $100 → Flat rate $12 CAD (UPS Standard)
- Upgrade at checkout to UPS Express for faster delivery
USA
- FREE shipping on orders over $100 CAD
- Orders under $100 → Flat rate $18 CAD (UPS Standard to USA)
- Upgrade at checkout to UPS Express International for faster delivery
Estimated Delivery Times
Within Canada
- UPS Standard: 1–7 business days (depending on province)
- UPS Express: 1–3 business days
To the USA
- UPS Standard (Ground): ~3–5 business days (West Coast states faster, East Coast a bit longer)
- UPS Express International: 2–4 business days
Note: Delivery times are estimates from UPS and may vary due to customs, weather, or seasonal demand.
Taxes & Duties
- Canada: GST/HST/PST is calculated at checkout based on your province.
- USA: Orders may be subject to customs duties, import taxes, or brokerage fees charged by UPS or U.S. customs. These are the responsibility of the customer.
Return & Refund Policy
We want you to love your Mediterranean Witch products as much as we love making them!
Because our cosmetics are handcrafted in small batches, we cannot accept returns of opened or used items for health and safety reasons.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at [email] with:
- Your order number
- Photos of the product and packaging
We will gladly arrange for a replacement or a refund.
Eligibility for Returns
- Items must be unused, unopened, and in original packaging
- Returns must be requested within 14 days of delivery
- Return shipping is the responsibility of the customer (unless the issue was our error)
Non-Returnable Items
- Opened or used products
- Sale or clearance items
- Gift cards
Refunds
- Once we receive and inspect your return, we’ll notify you of approval or rejection
- Approved refunds will be issued to your original payment method within 5–10 business days.
Cancellations
- Orders may be cancelled within 12 hours of purchase.
Additional Option
For customers who prefer, we also offer Canada Post shipping upon request at checkout.
Questions?
We’re here to help!
Contact us anytime at our email with questions about shipping, returns, or exchanges.